DJI’s standard support package now adds basic repair and replacement coverage for one year after the initial purchase, including up to two product replacements for any single drone at a small, standard fee. This additional coverage is designed to provide easy and reliable service options for professional drone users who rely on DJI products for work.
These support improvements come into place as a growing number of pilots rely on DJI drones to inspect infrastructure, survey roads and even save lives – with over 100,000 commercial or civil drone pilots in the United States as of July 2018. The new upgrades to basic support will keep these pilots operation-ready by making affordable aircraft replacements standard for all new purchases.
“As the commercial drone industry treads from nascent to mature, support programs are key to speeding industry growth by limiting the financial risks to operators,” said Mario Rebello, DJI Vice President and Country Manager of North America. “While beneficial to all our enterprise customers, support programs are critical for the US and Canadian markets, where small, home-grown service providers rely on DJI drones to fulfill the needs of their growing clientele.”
The improved support program is included in all orders of a Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft from DJI Enterprise dealers across the United States and Canada starting January 22, 2018. You can find a local DJI Enterprise dealer to learn more or purchase a new drone here.
Dealers will also carry previous units ordered before this time, which will not have the improved support coverage. Customers who wish to purchase support coverage for previously purchased units, upgrade their support plan or increase coverage to their payloads, can still purchase an Enterprise Shield plan. You can directly contact your local dealer to purchase Enterprise Shield and can learn more about Enterprise Shield here.